Shipping Policy

Timeline

All orders received within the State of California will be shipped within 3 – 5 business days. All other orders will be shipped within 7 – 10 business days. Business hours are from Monday – Friday, 8 AM to 5pm PST, including all US Federal Holidays or otherwise specified by the Company. 

Carriers

We use the United States Postal Service as our primary shipper. At the companies discretion other carriers like UPS, DHL or FedEx may be used.

Order Tracking

If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Please note, some orders using First Class USPS will not have tracking numbers.

Shipping Rates

Standard shipping rates apply to each order. Shipping rates are based upon size and weight of order as quoted by the carrier at time of checkout.

Back Orders

If an order is placed on back order, Cali Steam will notify the customer of the expected delay and ship the items in stock according to the shipping policy. The items placed on back order will be shipped upon receipt with shipping charges covered by Cali Steam. Cali Steam can ship similar products in smaller sizes should the proper sized bottle not be in stock without prior consent from the customer.